The article is a stab at “inexperienced” agents.
A complaint I often hear since the housing downturn is how difficult some REO brokers are to deal with. They are unresponsive, unhelpful, uncommunicative and difficult to transact business with.
I’ll be the first to agree that some REO agents do suck, but I’d like to shed some light on another serious problem in the “real estate owned” and distressed property world. If this issue were properly addressed, it would would dramatically cut down on the headaches and overall angst that go with brokering REOs, short sales, HUD and other distressed properties.
I am a Realtor in Anderson Indiana running into banks that are requesting the properties be listed on the so called “auction sites” that suck. Hubzu in my opinion is one of the sites. It gives the consumer the idea that they are an typical auction site. Normally the bank pay the listing agent a basic fee to list it in the MLS/BLC and do nothing more than put a sign in the yard.
Hubzu then charges the buyer a “technology fee” and sometimes the buyer is responsible to pay the buyers agent fee. The tech fee is paid to Hubzu for processing. Hopefully there are no problems during the transaction because the listing agent can do and knows nothing. They don’t even take listing picture. That is the responsibility of the preservation company.
I make sure to inform all my clients of the pitfalls in dealing with REO properties and especially the ones listed through the crappy auction sites. I just finished a purchase with Hubzu that took 60 days for a cash transaction that should have only taken 14 days. Buyer was ready to close but Hubzu took their sweet time.
Since the original article was written I am glad that a rep. from Hubzu has contacted me for feedback. We have spoken many times and the result was a gift certificate for the buyer to help mend the relationship for the mishap during the transaction.
I am happy to hear that the company is taking the effort to improve the process for Realtors and Buyers.